Shipping policy

 

Shipping Policy

Where We Ship

We currently ship to the UK, USA, Europe, and Australia.

Processing Times

• Orders are typically processed within [your processing time, e.g., 2-3 business days].

• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Costs & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and order size.

• Estimated delivery times:

• UK: [e.g., 3-5 business days]

• USA: [e.g., 7-14 business days] (subject to customs clearance)

• Europe: [e.g., 5-10 business days] (subject to customs clearance)

• Australia: [e.g., 10-20 business days] (subject to customs clearance)

• Delivery times may vary due to postal service delays, customs processing, or other factors beyond our control.

Customs, Duties & Taxes (International Orders)

• Orders shipped outside the UK may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

• The customer is responsible for any additional charges upon arrival. These fees are not included in your order total and are determined by customs authorities in the receiving country.

• If you refuse to pay customs duties, the package may be returned, and a refund (minus shipping costs) will be processed.

Country-Specific Notes:

• USA: Orders under $800 USD generally enter the USA duty-free.

• Europe: The EU may charge VAT and customs duties depending on your country’s import rules.

• Australia: Orders under AUD $1,000 generally enter Australia duty-free.

Lost or Delayed Packages

• We are not responsible for shipping delays caused by customs, postal services, or unforeseen circumstances.

• If your package is significantly delayed, please contact us, and we will assist in tracking your order.

Returns & Refunds

• We currently do not accept international returns unless the item is damaged or defective.

• If there is an issue with your order, please contact us at info@littlesparklythings.com within [your return timeframe, e.g., 14 days] of receiving your order.